Director of Operations - Cardiac, Neuroscience & Orthopedic Service Lines

Overview

Reporting to Providence Alaska Medical Center Executive Leadership, the Director of the cardiovascular, orthopedics, and neuroscience service lines provides vision, results-based leadership, direction, strategic planning, and oversight of operational matters assuring outstanding operations efficiencies within the service areas responsible for to include centers of excellence structures, Cath Lab, CVS Obs, EKG, Echo, and CV Admin.

The Director of the neuroscience, orthopedics, and cardiovascular service lines should:

• Lead initiatives that improve resource management, quality of care, safety, and stakeholder satisfaction

• Assess and enhance operations efficiencies within the Heart Center department.

• Hold responsibility for PAMC's overall budget performance, staff productivity/efficiency, and operational accountability for these service lines.

• Define vision and lead the implementation of strategies around the centers of excellence that support value-based care initiatives.

• Establish and maintain relationships with both internal and external stakeholders including physicians, hospital administration, region leaders, administrators, community leaders, region councils and other key individuals, groups, or organizations required to foster growth and robust services that position the organization in being the provider of choice for our community members and payors.

Essential Functions

• Regulatory, certification, and accreditation: Leads and manages certification, center of distinctions, and accreditation standards of care to assure high quality of care and compliance i meeting these requirements for service lines and centers of excellence

• Drives high quality and performance standards in specified service lines for individual, team, and organizational accomplishment; tenaciously works to meet or exceed challenging goals

• Engage, empower and partner with caregivers, leaders and providers to support their job satisfaction, quality, safety, innovation and engagement in the service line delivery of care

• Manages the budget and engages in the budgeting process for the service lines demonstrating a keen understanding of basic business operations and the organizational levers that drive profitable growth; quickly evaluate business plans and processes to identify data or recommendations that need further investigation

• Evaluate changes in Cath Lab technology and other new procedures to insure that Providence Alaska Medical Center patients receive optimal care.

• Initiates, drives and maintains strategic relationships with stakeholders inside and outside the health system to advance clinical operational and strategic goals

• Translates strategic priorities into operational reality; aligns communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results for areas overseeing.

• Leads and establishes systems and processes, in collaboration with executive leaders to attract, develop, engage, and retain talented employees; creates a work environment where people can realize their full potential, thus allowing the organization to meet current and future clinical, operations, and other business challenges.

• Provides feedback, instruction and development guidance to help others excel in their current or future job responsibilities; plans and supports the development of individual skills and abilities.

• Clearly and succinctly conveys information and ideas to individuals and groups; communicates in a focused and compelling way that captures and holds others' attention.

• Identifies and drives service lines and cultural changes needed to adapt strategically to changing market demands, technology and internal initiatives; catalyzes new approaches to improve results by transforming culture, systems or services

• Uses understanding of key market drivers to create and seize business and patient service opportunities and launch innovative patient services within service lines.

Qualifications

• Master's degree in clinical and/or related healthcare/business

• Three years healthcare leadership experience

• Broad knowledge and understanding of trends and changes taking place in health care and the implication of those changes

• Strategic planning

• Knowledge of working within integrated health systems and a track record of successful relationships with the integration of employed and private physicians

• Knowledge with managing day to day financials for service lines

• Ability to lead complex services through change

• Problem solver who involves others in key decisions but assures timely decisions

• Ability to establish relationships with diverse groups, strong communication, and good listening skills

• Ability to articulate and demonstrate the Mission, Vision, and Core Values to employees, physicians, and other providers and groups.

• Understanding of local integrated delivery systems and of a large, multi-site health system

• Ability to work on a team

• Ability to focus and energize a group in pursuit of present and future goals

• Exhibits the ability to integrate thought, values and action in seizing opportunity and taking calculated risks to attain superior performance and outcomes

• Ability to develop and manage diverse and effective teams to achieve results

• Ability to ensure that continuous improvement occurs on the team and within service lines

• Demonstrates personal and interpersonal qualities that engender confidence, trust, credibility and a positive regard by others as someone who is reliable

• Derives satisfaction from goal achievement and continuous implement for clinical operational and financial metrics especially with the centers of excellence and Cath Lab utilization and management

• Demonstrates a poised, credible, and confident demeanor that reassures others and commands respect; conveys an image that is consistent with the organization's Mission and Values

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.