Epic Applications Analyst - Enrollment and Eligibility

We are currently offering remote work from one of our footprint states which are inclusive of WA, OR, MT, CA, AK and or TX

Providence is seeking an Epic Applications Analyst – Enrollment and Eligibility, who will:

• Demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems.

• Manage small and moderately complex projects, establish and implement new or revised system requirements or procedures.

• Analyze user requirements, develop and implement systems for moderately complex processes.

• Coordinate activities of project team and act as a source for direction, training and guidance for less experienced departmental staff.

• Initiate course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization.

• Build and enhance effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St. Joseph Health and Services.

• Work collaboratively with colleagues across PSJHS in delivery of specific cross departmental projects and efforts.

• Actively support and incorporate the mission and core values into daily activities.

• Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others.

In this position, you will:

• Work collaboratively with clients to determine information and data requirements. Evaluate and report on a variety of topics, sometimes complex in nature.

• Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary.

• Work with internal teams to support and develop business solutions. Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs.

• Demonstrates service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized.

• Applies standards, concepts and theories related to technical discipline to provide solutions to moderate to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills.

• Prepares documentation and assist in documenting and defining workflows in collaboration with relevant stakeholders.

• Participate in projects and assist project leaders, taking lead on smaller projects as needed.

• Synthesizes data, information, and knowledge to analyze multiple approaches/solutions to issues or problems.

• Collaborates with peers to create and maintain standard team specific documentation. Instrumental in maintaining, and consistently participates in improving standards of documentation.

• Identifies, manages, and communicates issues and risks, diplomatically escalating as appropriate through areas affected. Assist in troubleshooting root cause failures.

• Understand and translate the business needs into system configuration and workflow validations.

• Builds and participates in test plan development. Acts as a resource during testing and upgrades; coordinates with appropriate individuals.

• Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results.

• Plans and coordinates downtime, change management, maintenance, and upgrades.

• Ability to travel as required.

• Perform rotational on-call responsibilities.

Job Specific Knowledge, Skills and Abilities:

• Competent in supporting the technical, operational and application needs of appropriate moderately complex applications or subcomponents of a highly complex application.

• Ability to train team members in information collection and troubleshooting root cause of application failures.

• Knowledgeable of application architecture with basic skills in technical documentation of application system installations and moderately complex system flows.

• Ability to develop test plans for appropriate moderately to highly complex applications.

• In-depth knowledgeable of database configurations, complex queries and elements.

• Demonstrated ability to pro-actively identify ways to enhance or improve programs, processes and systems.

• Proficient in Microsoft office products.

• Able to lead small to medium internal project work with moderate complexity and moderate risk.

• Demonstrated ability to network collaboratively with line managers and supervisors, as well as high level individual contributors.

• Able to independently prioritize work assignments, meet deadlines and manage multiple priorities.

• Able to work independently and as part of a team.

• Skilled communicator, both oral and written. Skilled in working collaboratively, courteously and tactfully with difficult situations and/or people to recognize issues and solve problems. Able to adapt communication style to the needs of others, especially in difficult situations.

• Able to respect confidentiality of all information, especially related to patients, medical staff and employees.

• Able to set challenging objectives and works against self-defined standards of excellence to continually improve personal performance.

Required qualifications:

• Bachelor's Degree in Computer Science, Business Management, Information Services -or- equivalent educ/experience.

• Epic certification (must be kept up to date) within 90 days of hire.

• Applicable Epic Certification within 3 months of last class required for certification (must be kept up to date) upon hire.

• Some application suites require advanced current clinical knowledge and expertise (Pharmacist, Registered Nurse, LPN, Therapist) as demonstrated by a current state license upon hire.

• 4 years industry related experience.

Preferred qualifications:

• Working Knowledge in managed care.

• Tapestry Certification.

• Any certifications relating to software applications, technology infrastructure, and/or clinical specializations (must be kept up to date) upon hire.

• 3 years Healthcare IS experience.

• Epic experience.

Salary Range by location:

NorCal (Napa, Sonoma)

Min: $45.10, Max: $72.81

Southern California, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez)

Min: $40.20, Max: $64.89

WA Puget Sound Oregon (Portland) Alaska (Anchorage)

Min: $38.56, Max: $62.26

Oregon (Hood River, Medford, Seaside)

Min: $35.95, Max: $58.04

Eastern Washington (Richland, Spokane, Walla Walla)

Min: $34.31, Max: $55.40

Montana

Min: $31.05, Max: $50.12

Texas

Min: $29.41, Max: $47.48

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.