Job Information

Providence Health & Services Patient Access Representative in Walla Walla, Washington


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Providence is calling a Patient Access Representative (Pharmacotherapy Clinic, Day Shift, 1 FTE) to Providence St. Mary Medical Center in Walla Walla, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • • Follow established policies and procedures to identify and reduce the risks of acquiring or transmitting infection. • Maintain positive working relationships and fosters a cooperative work environment. • Communicate effectively to patients, physicians and staff in a professional manner. • Provide clear, concise, pertinent reports/information. • Relays information related to patient care and conditions to appropriate staff in a timely manner. • Maintain and organizes all patient and departmental information, and patient care information in an orderly manner. • Answer telephone identifying self and department in a clear and concise manner. • Greet patients and families upon arrival. • Copies, mails, and faxes as requested. • Respond to requests for patient appointments using the established procedures. • Record telephone and verbal patient conversation/messaging in the EPIC EMR. • Personally notify the pharmacist provider or other appropriate clinical staff member of a stat call from a patient or family member, another provider and/or hospital. • Answer any MyChart questions and assists, if requested, the patient in signing up for MyChart. • Collect required information from patients and enters it correctly in the EPIC EMR. • Must be trained in the EPIC EMR required course upon hire and pass the competency test. • If further training and competencies are required, must participate in the training and pass any further competency mandatory testing. • Demonstrate knowledge when entering insurance information and asking the right questions in order to gain that information. • Work the mandatory work queues to ensure accurate and timely patient care. • Collect co-pays and balances. • Demonstrates ability to navigate EPIC EMR system effectively and responds to all required training in a positive manner. • Assist in training new PSR’s in all aspects of the PSR job responsibilities. • Assist with the ancillary service scheduling and is a resource to others in helping facilitate patient appointments outside the clinic setting. • Act as a resource for all new hires in demonstrated knowledge of insurance companies.


Required qualifications for this position include:

  • H.S. Diploma or GED

Preferred qualifications for this position include:

  • Associate's Degree in Medical field

  • Bachelor's Degree in Medical field

  • 2 years experience in the healthcare setting.

About the hospital you will serve.

Providence St. Mary Medical Center in Walla Walla, Washington is a full service hospital with some of the best technology, expertise, specialists and primary care physicians in the region. We have been named the 100 top hospitals in the United States by two separate, independent research companies, Solucient and Cleverly Associates. Walla Walla is located in the southeastern region of Washington state and offers a sunny, mild climate, the benefits of living in a historic college town, outdoor activities and excellent public & private schools at all levels.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Walla Walla

Req ID: 315253