Job Information

Providence Health & Services Epic Business Informatics Analyst in Seattle, Washington


Providence St. Joseph Health is calling an Epic Business Informatics Analyst PSJH to work remotely from one of our locations within the following geographic regions:

  • Seattle, WA (Puget Sound Area)

  • Portland, Oregon

  • Southern California in and around the Irvine, CA area

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We are seeking an Epic Business Informatics Analyst to provide excellence in supporting Providence St Joseph Health and affiliated organizations including Community Connect with Epic implementation and post-live support which includes, facilitation and in depth knowledge of the revenue cycle readiness programs, the Epic revenue cycle modules, and in depth revenue cycle operational workflows. Manages and supports complex projects with clients that vary in size, specialty and focus, helps to establish best-practice workflows, has in depth understanding of Epic revenue cycle and how it translates to end-user business requirements. Facilitates the optimization request process and ongoing maintenance workflow support for all community connect clients regarding non-clinical requests to enhance their Epic build. Ability to independently work with clients, multiple IS groups, and leadership to ensure strong support in and success of each organization's financial KPI’s and objectives.

In this position you will have the following responsibilities:

  • Maintain relationships with key business partners and other leaders throughout the IS organization and regions as well as Community Connect clients.

  • Work collaboratively with clients to determine Revenue Cycle workflow requirements and provide guidance on standard Revenue Cycle workflows.

  • Work with internal and external teams and a variety of customers to identify and support business related operational decisions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.

  • Coordinate and communicate with key stakeholders, such as operational leaders, application analysts, finance managers and Epic deployment teams to complete actions as assigned on team-level work plans.

  • Use professional knowledge and judgment in making decisions or recommending a course of action, in collaboration with appropriate teams and or organizational objectives.

  • Apply standards, concepts and theories related to operational discipline and provides solutions to moderate to highly complex problems.

  • Prepare documentation and assist in documenting and defining customer-facing, standard workflows in collaboration with relevant stakeholders.

  • Assist project leadership as needed and acts as a resource for user groups; efficiently and effectively participates in enhancement and governance of Epic revenue cycle applications.

  • Identify, manage, and communicate issues and risks, diplomatically escalating as appropriate through areas affected.

  • Understand and translate the business functionality of the Epic system configuration into workflows and provides ongoing consulting support for revenue related hyperspace reports and for Epic enterprise optimization of the software and related integration elements.


Required qualifications for this position include:

  • Bachelor's Degree in Information Technology, Finance, Healthcare or related field -OR- an equivalent combination of related work experience in lieu of education

  • 3 years experience in a healthcare and/or IS setting.

Preferred qualifications for this position include:

  • Insurance Follow-up

  • SBO Cash Posting Credit Management

  • SBO Self Pay Follow-up

  • 2 years of experience working in an Epic environment

  • Epic certification or proficiency in one of the primary applications Analyst is supporting within 90 days upon hire

  • Credentialed Trainer in one of the primary applications the Analyst is supporting within 1 year upon hire.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Operations and Support

Location: California-Irvine

Other Location(s): Oregon-Portland, Oregon-Beaverton, Washington-Everett, Washington-Seattle, Washington-Renton

Req ID: 318194