Swedish Health Services Business Office Customer Service Representative in Seattle, Washington
Swedish is calling a Business Office Customer Service Representative (1.0 FTE, Days) in the Customer Service Center to Swedish Shared Services in Seattle, WA
The Business Office Customer Service Representative is responsible for ensuring that patient, physician and third party requests and questions regarding medical billing issues are addressed and resolved in a prompt, courteous and comprehensive manner in accordance with SHS policies and procedures. In addition, the customer service representative functions as a payor team member to facilitate maximum cash flow and reimbursement for the hospitals by following up on unpaid balances.
In this position you will:
Respond in an efficient and courteous manner to inbound phone calls regarding facility bill, payments, statements, Explanation of Benefits, account status, and other claims processing related inquiries
Conduct follow-up with patients, payers, guarantors, third party billers, and other key stakeholders, to improve customer service levels, cash flow and reimbursement levels for SHS
Document phone calls, decisions, outcomes, and other specifics related to customer interactions
Treat callers with respect and honesty
Maintain current knowledge of regulatory, legal and contractual rules related to patient bills
Be efficient and accurate in resolving customer issues and questions, without lowering service levels
Required qualifications for this position includes:
Medical terminology and medical coding training in an accredited school -or- equivalent on-the-job training in a hospital patient services role
Two (2) years of experience in customer service
Basic understanding of healthcare billing function
Preferred qualifications for this position include:
- Experience in a call center environment
About Swedish Shared Services.
Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, , a network of more than 128 primary care and specialty care locations throughout the Puget Sound area.
Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Work Locations: Metropolitan Park East (WA152) 1730 Minor Avenue Metropolitan East Tower Seattle, 98101
Req ID: 311196
Swedish Health Services
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