Job Information

St. Joseph Health / Covenant Health Care Navigator - CARE Network in Santa Rosa, California

We are looking for a Care Navigator for the CARE Network Department at Santa Rosa Memorial Hospital.

Location: Santa Rosa, CA

Work Schedule: Full Time - 80 Biweekly Hours

Shift: 8-hour, Days

Job Summary:

The Care Navigator is a care coordinator and an integral team member of a statewide initiative to improve access to Medication for Opioid Use Disorder. Navigators conduct initial brief assessments, introduce patients to MOUD programs and services, expedite appointments at MOUD-capable clinics, serve as the primary coach for their clients, and maintain ongoing contact with their panel. They also assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities.

Essential Functions:

  • Member of the Emergency Department (ED)-based or Bridge clinic-based MOUD Team.

  • Approach patients once acutely stabilized to discuss the program and develop realistic individualized action plans for the patients.

  • Become versed in a variety of substance use treatment models, patterns of substance use, effects of intoxicants and withdrawal of various substances.

  • Become versed in local and regional substance use treatment options and local harm reduction services.

  • Develop expertise in insurance benefits and exclusions related to treatment.

  • Initiate, develop and maintain constructive relationships with community MOUD treatment providers.

  • Schedules follow up appointments, offers additional resources, networks to help achieve sustained access to care.

  • Establish relationship with patient and communicate via telephone, texting, and/or email to remind patients of appointments, help patients navigate any obstacles to follow up treatment, and provide encouragement.

  • Support patient to access the most optimal level of care available. If patient from out of county and needs to access MOUD in their home county, assist to connect with local resources in their home county.

  • Communicate with hospital staff daily during weekdays to recruit patients and provide support to staff around MOUD: Monitors the ED and inpatient patient tracking systems to screen for eligible patients; checks-in with ED and inpatient clinicians and nursing staff to screen for eligible patients.

  • Identify current PMD and behavioral health providers. Works to connects patient with existing MOUD treatment available at current PMD and/or behavioral health location if available, unless patient prefers an alternate MOUD treatment location. Identify primary medical home if not secured.

  • Maintain updated, in-depth knowledge of local and regional SUD treatment programs including capacity, insurance requirements, and additional services provided at local and regional programs (benefits assistance, housing assistance, mental health, primary care, etc.).

  • Assist with navigating barriers to patients obtaining buprenorphine prescription from pharmacy (insurance status, copay expense, cost differences between formulations, etc.). Routinely assists patients by having the patient and/or pharmacist call from the pharmacy to sort out encountered insurance barriers in real time.


  • Nonjudgmental, energetic, positive approach to assisting patients with Substance Use Disorder (SUD).

  • Understanding of SUD as a medical condition and the role of MOUD in treatment and harm reduction. Adherence to an abstinence-based social model that is unsupportive of MOUD is not aligned with the goals of this position.

  • Interest/proficiency in working with individuals recently released from incarceration, homeless individuals and other marginalized populations.

  • Able to interact with patients in a culturally relatable manner.

  • Respect for patient confidentiality and privacy.

  • Excellent written and verbal communication skills.

  • Ability to use computer information systems, computer literacy, and knowledge of word processing.

  • Preferred: Any additional ability to communicate in languages spoken in local community such as Spanish, Tagalog, Hmong, etc.

  • Preferred: Applicants with connections to, and reflecting the diversity of the local community.

  • There is no specific degree, certification, or training requirement.

Preferred Position Qualifications:


  • Bachelors Degree in Social Work

  • Masters Degree in Social Work

Experience: 1 year of experience working with patients with Substance Use Disorders.


  • California Licensed Behavioral Health Counselor or California Alcohol and Other Drug Counselor Certification.

  • California LCSW.

  • California LMFT.

Providence St. Joseph Health (Providence) has worked for decades to improve health and quality of life in California's North Bay region, starting in Sonoma County, where the Sisters of St. Joseph of Orange opened the doors of Santa Rosa Memorial Hospital in 1950. Today, we continue the mission begun by the Sisters to those we serve through an integrated spectrum of primary, urgent, acute, outpatient, palliative care and regional referral services. Sonoma County facilities aligned with Providence include the 278-bed Santa Rosa Memorial Hospital, the region's only Level II trauma center. In addition, the 80-bed Petaluma Valley Hospital and 43-bed Healdsburg Hospital are secular (non-religious) affiliates of Providence. Our services also encompass three Urgent Care centers, Hospice of Petaluma, Memorial Hospice and North County Hospice, the Annadel Medical Group doing business as St. Joseph Health Medical Group, as well as the St. Joseph Home Care Network (post-acute care services). We act as a regional referral hub for outlying hospitals, while also providing outpatient behavioral health care, education to promote health and prevent chronic disease, rehabilitation, oral health care, community benefit programs, and more, all fostering health and quality of life throughout the area.

Providence provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Positions specified as "on call/per diem" refers to employment consisting of shifts scheduled on as "as needed basis" to fill in for staff vacancies.

Company: Sonoma County Entities

Category: Community Services

Req ID: R344729