Chief Administrative Officer, SJMC Polson

THE ROLE

The Chief Administrative Officer (CAO) is a seasoned healthcare leader with a proven track record in critical access hospitals, acute care facilities, or rural healthcare settings. You possess a deep understanding of the unique challenges and opportunities associated with these environments and are adept at building trust, fostering collaboration, and engaging with diverse communities. Your strong operational and financial acumen, coupled with exceptional communication and advocacy skills, will enable you to drive performance improvement and advocate for the needs of the hospital and community. You are comfortable living in and actively participating in a small, rural community and possess the cultural sensitivity to thrive in a diverse environment. You are a decisive and transparent leader who is passionate about making a positive impact on the lives of patients, staff, and the community you serve.

Reporting to the Service Area Chief Executive (CE), the Chief Administrative Officer (CAO) provides leadership, direction, planning, and oversight of operational matters for the ministry. Under the general direction of the Service Area CE, the CAO is the key leader for the ministry and is a member of the MT service area executive team.

The CAO provides high level administrative oversight of their ministry's daily operations including:

• Day to day operations of the medical center that ensures quality, safety, engagement of caregivers and providers and patient experience.

• Monitor, assess and enhance operational processes to achieve medical center objectives and metrics.

• Leads initiatives that improve resource management, quality of care, safety, and overall stakeholder satisfaction.

• Responsible for the overall operating budget performance, staff productivity/efficiency, key contracts, and operational accountability for select service lines in the MT service area.

• Establish and maintain relationships with both internal and external stakeholders including caregivers, core leaders, physicians, leadership with other ministries within the Montana Service Area, Polson, Flathead, and Lake County service area advisory council members, tribal health and tribal affairs, government and local officials, and other individuals, groups, or organizations required to foster a strong leadership team.

Providence is organized to optimize those services that can be best delivered on a centralized or regional basis. The following services provide an infrastructure for Providence and should not be duplicated except if deemed appropriate by the Providence Senior Executive Team.

Divisional and Regional Services include Providence Care Network (PCN) d.b.a. Providence Medical Group (PMG) Montana, Finance, Information Services, Human Resources, Providence Foundation, Strategic Planning, Marketing and Communication, Nursing, Laboratory Services, Pharmacy Services, Risk management, Infection Control, Quality, Supply Chain, Facilities, Real Estate Management, Food & Nutrition Services, Security, and Environmental Services.

The position contributes to the organization's key outcomes in the following ways:

• Develops an organizational culture that leads to ongoing excellence and effective growth of the business while maintaining the highest integrity.

• Builds strategic alliances outside the organization to create business opportunities and execute business strategies.

• Drives the organization to think and act in ways that continuously enhance processes that will sustain and enhance efficiency and effectiveness.

• Develops a long-range course of action or set of goals to ensure successful realization of the organization's vision.

• Performs duties in a manner that reflects the Providence Mission, philosophy, Core Values, and behavioral standards.

ESSENTIAL FUNCTIONS

The CAO, will have the following accountabilities:

Build High Performance Culture and Results-Based Leadership: Drives high standards for individual, team, and organizational accomplishment; tenaciously works to meet or exceed challenging goals; derives satisfaction from goal achievement and continuous improvement for clinical, operational, and financial metrics.

• Oversees the financial and capital management for Providence St. Joseph Medical Center.

• Monitors performance for finance, quality, and patient experience, developing action plans for improvement as appropriate.

• Regulatory and accreditation: Serves as the executive lead, collaborating with the Chief Medical Officer, Chief Nursing Officer, and PMG COO, when engaging in regulatory or governing organization site surveys. Ensures compliance with State and Federal regulations.

• Sets high standards and accountability for ongoing excellence and business growth while maintaining the highest integrity.

• Provides timely guidance and feedback to ensure ongoing excellence, business growth, and high integrity.

• Provides leadership to maximize quality, cost effectiveness, patient satisfaction and responsiveness.

• Maintains high employee morale and positive relationships with employees and management staff to enhance productivity and the quality of work life within the organization.

Build Strategic Business Alliances:

• Develops networks and relationships with community leaders, employers, and providers as appropriate to improve community health and enhance the continuum of care.

• Represents Providence St. Joseph Medical Center before local, statewide, legislative, and regulatory boards for rural healthcare.

• Persuades external strategic alliance partners to take action that will create business opportunities.

• Builds strategic relationships with alliance partners to advance shared goals.

• Leverages business knowledge and experience to identify strategic alliances that will create business opportunities.

• Works cooperatively with team members on the development and implementation of an integrated delivery system.

• Maintains positive relationships with the Medical Staff to integrate physicians into the decision-making processes and to ensure that physician needs are met.

• Provides leadership in integration interests of physicians, physician organizations, other health systems, health plans, hospital, and shared services employees for effective and efficient continuum of services to members and patients.

• Represents the organization to the communities served as appropriate.

• Demonstrates positive interactions with the public and positive interpersonal relations in working with employees, managers, and others to maximize productivity and quality of work life.

Drive Process Innovation:

• Establishes organizational structures and management systems to achieve excellence in care and services.

• Ensures productivity, culture of excellence and patient experience is incorporated into all aspects of programs and services.

• Sets high standards and accountability for continuous improvement in processes that will enhance efficiency and effectiveness.

• Leads quality improvement and patient safety activities which promote employee/physician involvement in decision-making on work organization and patient care delivery.

• Creates a strong culture of safety which encourages effective communication with all staff to report issues and change systems.

Shape Organizational Strategy:

• Lead the development and implementation of an integrated delivery system within Flathead and Lake Counties, including development of a vision and strategic plan.

• Lead the development and implementation of required policies, organizational changes, and actions to provide continuum of services to populations served. In conjunction with the Strategy leadership, manages the ongoing strategic and annual planning process for Lake County and surrounding communities, including update of strategic plans as required.

• In conjunction with the Montana Executive team and Providence Medical Group leadership, develops strategies for physician integration and management in all services and programs.

• Develops plan for growth.

• Assess the health of the community served and implements programs to continually improve health and wellness.

• Commits to a long-term strategy to realize the organization’s vision by analyzing information, evaluating options, and selecting the best strategy.

• Leverages business knowledge and experience to quickly evaluate the merit of potential organizational strategies.

• Communicates and models the organization’s vision and values in a way that motivates others to take action to realize the vision.

• Participates in the strategic and annual planning and budgeting processes and develops and implements action plans to ensure the organization achieves its annual objectives.

• Accountable for accomplishing organizational success indicators and objectives, consistent with the strategic plan.

• Works closely with the senior leaders to ensure strategic direction and goals of programs across service lines are met.

Model the Values and Behavioral Standards:

• Promulgates the Mission and Values of Providence Health and Services throughout the ministries in Lake County.

• Assures the mission is integrated into all programs and services.

• Encourages the acceptance and execution of the organization’s Values and behavioral standards.

• Influences others to commit to action that supports the organization’s Values and behavioral standards.

• Communicates and models the organization’s Mission, Values and behavioral standards in a way that motivates others to act.

• Caregiver and Provider Experience: Engage, empower, and partner with caregivers, leaders, and providers to support their job satisfaction and engagement, quality, safety, innovation with a focus on the overall experience of the delivery of care.

Business Acumen: Manages the budget and engages in the budgeting process for the hospital demonstrating a keen understanding of basic business operations and the organizational levers that drive profitable growth; draws from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation.

Cultivating Clinical and Business Partnerships: Initiates and maintains strategic relationships with stakeholders inside and outside the health system to advance clinical and business goals.

Driving Execution: Translates strategic priorities into operational reality; aligns communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.

Making Healthcare Operations Decisions: Secures and compares information from multiple sources to identify business issues; commits to an action after weighing alternative solutions against crucial decision criteria.

Motivating Through Mission and Values: Vividly communicates a compelling view of the future state in a way that helps others understand and feel how business outcomes will be different when the Mission and Values become a reality.

Building Healthcare Talent: Establishes systems and processes to attract, develop, engage, and retain talented employees; creates a work environment where people can realize their full potential, thus allowing the organization to meet current and future clinical and business challenges.

Coaching and Developing Others: Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plans and supports the development of individual skills and abilities.

Compelling Communication: Clearly and succinctly conveys information and ideas to individuals and groups; communicates in a focused and compelling way that captures and holds others’ attention.

Empowerment/Delegation: Shares authority and responsibilities with others to move decision making and accountability downward through the organization, enable individuals to stretch their capabilities, and accomplish the business unit’s strategic priorities.

Influence: Creates and executes influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals.

Leading Change: Identifies and drives organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzes innovative approaches to improve results by transforming organizational culture, systems, or products/services.

Seizing Market Opportunities: Uses one’s understanding of key market drivers to create and seize business and patient service opportunities, expand into new markets, and launch innovative patient services.

Setting Healthcare Strategy: Establishes and commits to a long-term business direction after considering clinical and financial data, resources, market drivers, and organizational values; anticipates and responds to shifts within the market, technology, or policy environment that influence the delivery, management, and financing of healthcare.

Executive Disposition: Demonstrates a poised, credible, and confident demeanor that reassures others and commands respect; conveys an image that is consistent with the organization’s Mission and Values.

Passion for Results: Drives high standards for individual, team, and organizational accomplishment; tenaciously works to meet or exceed challenging goals; derives satisfaction from goal achievement and continuous improvement.

QUALIFICATIONS

• Master’s degree in health administration, Hospital Administration, Business Administration, Healthcare, or related field.

• 5 years of senior leadership position in an acute care hospital or medical center

• 7 years of progressively responsible leadership positions in the health care field.

Preferred Experience:

Critical Access Hospital and Rural Healthcare: Extensive experience leading or working in a critical access hospital or rural healthcare setting is crucial. The candidate must understand the unique challenges and opportunities associated with these environments, including limited resources, staffing constraints, and the need for resourcefulness and adaptability.

Operational and Financial Acumen: A strong track record of operational success and financial management in a healthcare setting is essential. The candidate should be able to analyze financial data, develop and implement strategies to improve performance, and communicate financial information effectively to various stakeholders.

Service Line Oversight: Experience overseeing a service line would be beneficial as the plan is to have the CAO oversee a service line in the future. This demonstrates the candidate's ability to manage a specific area of clinical operations and drive its success.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.