Job Information

St. Joseph Health / Covenant Health Health Screener - Guest Relations - Covenant Medical Center in Lubbock, Texas

Covenant Health is seeking a Full Time, Evening Shift Health Screener for the Guest Relations Department at Covenant Medical Center.

Job Summary:

The Health Screener is responsible for providing a welcoming and safe experience to all who come to Covenant Health. The Health Screener is responsible for providing temperature and symptom screening of patients, visitors, caregivers, and vendors who enter the facility. Responsibilities include communicating entry requirements, screening those who meet requirements and upholding facility and visitor policy standards. The Health Screener reports to work for the duration of the shift, performs all safety screening procedures, assists in station maintenance, and escalates any concerns to the core leader. This position is responsible for ensuring that every guest experiences a welcoming and positive first impression. They are responsible for implementing new processes that ease the way of our patients and visitors.

Essential Functions:

  • Report to assigned station, check and prepare station for readiness. Restock materials as needed

  • Do appropriate Personal Protective Equipment (PPE) as required and follow applicable protocol

  • Review training documents and familiarize with any changes to processes related to screening responsibilities at start of each shift. Specifically review the Guest Services Representative Checklist and continuous use documents

  • Communicate and check in/out visitors in accordance with facility visitation policy

  • Utilize the resource documents and logarithm for script when addressing public

  • Screen individuals using specific steps outlined in facility procedures

  • Become familiar with facility layout and understand specialty of each department and learn key contacts to appropriately route inquiries

  • Coordinate with units/departments to collect patient items that may have been dropped off by family or friends and to arrange for escort for patients seeking treatment. Partner with other caregivers for assistance/support/instruction as needed

  • Escalate concerns or any specific needs throughout shift to Onsite Manager or House Supervisor. Understand appropriate escalation paths and partner with other caregivers as required and appropriate

  • Ensure a welcoming first impression is met every time with every guest by using our Service Excellence Standards.

  • Ease the way for out guest using great communication and way finding skills.

  • Completes other duties as assigned

  • Implement new processes as directed by leaders.

  • Create and maintain the surrounding environment in an effort to enhance experience.

  • A14 Covenant Medical Center only: Drive patient/visitor vehicles or patient transport van in support of valet services.

Minimum Position Qualification:

License / Certifications: A14 Covenant Medical Center only: Valid TX Driver's License

Preferred Position Qualifications:

Experience: 6 months Customer service or other relevant experience

Apply Today! Applicants that meet qualifications will receive a text message with additional questions from our Modern Hire system.

Covenant Health is celebrating over 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.

For over 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.

As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.

Our ministry includes six hospitals with over 1,100 licensed beds:

Covenant Medical Center - CMC Covenant Children’s Covenant Specialty Covenant Plainview - PLV Covenant Levelland - LVL Trustpoint (joint venture: Rehab Hospital of Lubbock) Covenant Medical Group (CMG) Covenant Health Partners Hospice of Lubbock

Covenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.

Covenant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Covenant Health

Category: Patient Services

Req ID: R351458