Job Information

Kadlec Patient Services Representative - Kadlec Clinic West Kennewick Primary Care *$1,000 Sign-On Bonus* in Kennewick, Washington


Kadlec Regional Medical Center has an exciting opportunity for a Patient Services Representative to join our growing Kadlec Clinic West Kennewick Primary Care t eam located in Kennewick, Washington!

Providence is offering a $1,000 Sign-On Bonus for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment

Shift Details: Day Shift, 1.0 FTE, Mondays to Fridays, from 7AM to 5PM; No weekends and holidays!

Apply today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.


Required qualifications for this position include:

  • 1 year in customer service experience

Preferred qualifications for this position includes:

  • 1 year office experience, which include receptionist duties within a hospital or physician office

  • Bi-lingual or multi-lingual skills

Duties include, but are not limited to, the following:

Under the general direction of the Practice Administrator/Manager, performs a variety of office assistant functions. This position may require floating to other clinics.

  • Demonstrate and sustain compliance with Kadlec Caregiver Expectations Standard of Excellence and Code of Conduct

  • Understand, embraces, and instills Kadlec’s Mission, Vision and Values

  • Receive, greet and directs patients, visitors and responds to inquiries with tact and courtesy

  • Enter new patients and existing patient’s data into the computer

  • Maintain patients’ medical records and verifies accuracy

  • Verifie patients’ insurance, collects co-payment and provides receipt for patient

  • Order office supplies and necessities (paper towels, soap, etc.) and maintains appropriate level of inventory

  • Deposit cash receipts

  • Prepare, routes, and verifies referrals appropriately

  • Prepare Medical Records to be scanned in system

  • Prepare and sorts outgoing/incoming mail and distributes appropriately

  • Contact appropriate personnel for computer and building maintenance

  • Operate standard office equipment such as a personal computer, calculator, fax and copier with efficiency

  • Adhere to all Kadlec Clinic standard policies and procedures related to infection control, fire and safety, human resources, and clinic procedures

  • Schedule routine and new patient appointments and generates a daily list as applicable

  • Answer/resolves billing inquiries on Kadlec Clinic accounts in a professional and courteous manner as applicable

  • Answer the telephone, takes messages and/or refers calls as appropriate, and as applicable

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

Provide safe compassionate care. We promise to answer the call of every person we serve; to know them, care for them and ease their way. We are committed to safety, compassion, respect, integrity, stewardship, excellence and collaboration.

About Us

Located in sunny Tri-Cities, WA, Kadlec is the largest non-profit healthcare provider in the region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec does not unlawfully discriminate on the basis of race, sex, sexual orientation, age, color, religion, national origin, genetic information, marital status, veteran status, disability status, or any other characteristic protected by Federal, State, or Local Law. EOE. To learn more, click here:

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Kennewick

Req ID: 324790