Job Information

St. Joseph Health / Covenant Health Outpatient Registrar/ Clinical Assistant *$1.5k Sign-On Bonus* in Healdsburg, California

We are looking for an Outpatient Registrar/ Clinical Assistant for the HPG HH Department at NorCal HealthConnect.

Location: Healdsburg, CA

Work Schedule: Full Time - 80 Biweekly Hours

Shift: 8-hour, Days

Job Summary:

The Outpatient Clinics Office Support works on a wide variety of clerical tasks and provides additional support as needed. Maintains a positive and professional image when interacting with patients, their families, physicians, employees and general public. Completes various projects as assigned.

Essential Functions:

  • ADMINISTRATIVE: Performs a variety office functions including monitoring the fax inboxes in the EMR and distributing incoming faxes appropriately. Greets patients and answers telephone. Sorts and distributes all incoming and outgoing mail. Receives and screens communications, transmits detailed information, answers questions, takes accurate messages, and keeps staff informed of communications received. Orders and maintains office supplies. Assists staff with specials projects as assigned.

  • REQUESTS FOR RECORDS: Receives and processes requests for records ensuring that all required information is accurately provided. Makes arrangements to receive appropriate information from doctor's offices and/or hospitals for new patients.

  • FILE MAINTENANCE: Maintains patient files to include chart assembly, record organization, filing paperwork, and completing medical records requests. Ensures that records are maintained in an accurate manner while maintaining confidentiality according to departmental policies and procedures. Other filing and scanning duties as required.

  • DATA ENTRY: Enters patient information in to computer database and updates as required. Retrieves information for audits and quality control.

  • CUSTOMER SERVICE: Embraces the Providence Service Standards in all aspects of position. Presents and conducts self in a professional manner. Provides support to coworkers and patients while demonstrating service excellence by building positive interpersonal relations to ensure productive and positive relationships are maximized. Builds a culture of true caring by behavior and interactions with others.

  • COMMUNICATION/TEAMWORK: Communicates in a compassionate and professional manner to patients, families and visitors. Demonstrates professional interpersonal skills and cooperates with other departments and members of the care delivery team to provide optimal continuity of care to patients and their families. Demonstrates commitment to teamwork and interacts harmoniously with others. Collaborates to ensure team success. Supports new orientees in learning department routines.

  • CRITICAL THINKING AND ORGANIZATION: Utilizes available resources. Recognizes errors/problems and takes corrective action. Demonstrates effective priority setting and organization skills to promote department flow and cost efficiency. Ensures smooth, efficient services and maximizes comfort and confidentiality for the patient. Anticipates and prioritizes workflow and adjusts work assignments to prevent delays and meet work flow demands. Assists with problems resolutions.

  • PERSONNEL: Demonstrates knowledge and support of quality improvement goals. Participates in department, facility and organizational projects or committees as assigned.


  • Must be detail oriented, able to organize work, set priorities, and remain comfortable with rapid changes in priorities.

  • Must be able to work independently in a fast-paced environment with limited direct supervision.

  • Must be proficient in the use of computers and software programs.

  • Knowledge of medical terminology preferred

Minimum Position Requirements:

Education: H.S. Diploma or GED

Experience: 6 months Secretarial/clerical experience.

Preferred Position Qualifications:

Education: Associate's Degree in Business or Healthcare Administration

Experience: 1 year Healthcare experience.

Providence St. Joseph Health (Providence) has worked for decades to improve health and quality of life in California's North Bay region, starting in Sonoma County, where the Sisters of St. Joseph of Orange opened the doors of Santa Rosa Memorial Hospital in 1950. Today, we continue the mission begun by the Sisters to those we serve through an integrated spectrum of primary, urgent, acute, outpatient, palliative care and regional referral services. Sonoma County facilities aligned with Providence include the 278-bed Santa Rosa Memorial Hospital, the region's only Level II trauma center. In addition, the 80-bed Petaluma Valley Hospital and 43-bed Healdsburg Hospital are secular (non-religious) affiliates of Providence. Our services also encompass three Urgent Care centers, Hospice of Petaluma, Memorial Hospice and North County Hospice, the Annadel Medical Group doing business as St. Joseph Health Medical Group, as well as the St. Joseph Home Care Network (post-acute care services). We act as a regional referral hub for outlying hospitals, while also providing outpatient behavioral health care, education to promote health and prevent chronic disease, rehabilitation, oral health care, community benefit programs, and more, all fostering health and quality of life throughout the area.

Providence provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Positions specified as "on call/per diem" refers to employment consisting of shifts scheduled on as "as needed basis" to fill in for staff vacancies.

Company: Sonoma County Entities

Category: Administrative (Clinical)

Req ID: R339933