Job Information

St. Joseph Health / Covenant Health Lead Medical Assistant - Renner Ear Nose Throat *$3,000 Sign-On Bonus* in Fortuna, California

We are looking for a Lead Medical Assistant with a $3,000 Sign-On Bonus for the HUM Renner Ear, Nose, Throat Department at St. Joseph Heritage Healthcare.

Location: Fortuna, CA

Work Schedule: Full Time - 80 Biweekly Hours

Shift: 8-hour, Days

Job Summary:

The Lead Medical Assistant (MA IV) works under the delegation of a licensed practitioner to perform duties as directed to assist in providing patient care to assigned patients. A Lead Medical Assistant (MA IV) is capable of performing all aspects of the Associate MA (MA I) and Medical Assistant (MA II) and Senior MA (MA III) roles. Additionally, the Lead Medical Assistant (MA IV) serves in a leader role or is highly skilled and trained in multiple complex specialty areas and oversees ambassadors, change agents, quality champions, and preceptors within the clinic. Ages of Patients Served: Birth and above

Essential Functions:

  • Must serve as a lead by supporting clinical management in the clinic's daily operations, quality, and workflow efficiency and/or is highly skilled and trained in multiple complex specialty areas and oversees ambassadors, change agents, quality champions, and preceptors within the clinic

  • Delivers upon the service expectations of both patients and fellow team members by listening to their needs; engaging in positive interactions; and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected.

  • Operates as a fully competent MA performing all job functions timely, efficiently and effectively utilizing knowledge of medical assistant training and skills, and has reached competency in advanced procedures for the Clinic/locations supported.

  • As appropriate, has validated competencies in high-risk and/or advanced procedures needing specialized expertise in multiple clinical areas.

  • Performs all duties and passed competency testing/evaluation as required for a Medical Assistant I, Medical Assistant Il, and Medical Assistant III.

  • Responsible for observing the effectiveness and efficiencies of the team, as well as, identifying barriers and making recommendations to leadership for improvements.

  • Oversees the completion and monitoring of the MA III identified champions, ambassadors, or officers assigned by clinic management and reports to clinic management on progress of programs.

  • Works in a safe manner, adhering to general safety precautions and standards. Reports any unsafe conditions to their supervisor and/or the safety hotline.

  • Consistently meet skill based competency expectations established for the organization and shows a commitment to education and/or certification consistent with level and area of practice.

  • Perform and assist with front and back office duties and coverage required to support patient care.

  • Provides MA administrative and clinical support required to deliver quality patient care via a telehealth or virtual visit platform as an extension of in-clinic services and patient care strategy


  • Flexibility is a must; to meet the changing needs of the patients and the various clinics.

  • Ability to treat people with respect under all circumstances, instill trust in others while upholding the values of the organization.

  • Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, families, and visitors.

  • Demonstrated PC skills (ex: MS Office and EMR use)

  • Ability to concentrate and pay close attention to detail.

  • Demonstrates awareness of current state, federal, and local laws relating to role and patient care.

  • Serves as a resource & role model for all applicable quality infection control and safety standards.

  • Serves as a resource and reinforces principles and practices governing MA role and the ability to apply them effectively.

  • Performs delegated work independently with minimal supervision.

  • Must possess advanced knowledge of vaccinations, medications, their use, to include brand and generic names related to the clinic/location supported.

  • Ability to proactively analyze, problem solve, and prioritize multiple tasks under pressure for themselves and their team.

  • Ability to develop and maintain effective working relationships with peers, practitioners and other caregivers.

  • Ability to use logic and reasoning to identify strength and weaknesses or alternative solutions, draw conclusions and identify appropriate approaches to problems.

  • Excellent collaboration and team building skills to support staff development and training, as well as daily support needs.

Minimum Position Requirements:

Education: Coursework/Training - Graduate of accredited school for medical assistants, or an equivalent combination of coursework, experience/training to qualify to sit for the CA State or National Certification exam


  • 3 years Medical assisting experience in clinic setting

  • 3 years Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.

  • 6 months working experience in a PSJH clinic within the last 3 years, OR 18 months experience in a Lead MA role in a clinical setting in lieu of


  • Effective 7/1/2021, all newly hired MA’s are required to have a current California state MA certification or National certification/registration by AMCA, AAMA, AMT, NHA, NCCT, or NAHP as a Medical Assistant.

  • Existing caregivers in the MA role as of 7/1/2021, will have 12 months to obtain their California state or National MA certification as listed above.

  • Current BLS upon hire– Must be AHA accredited

Preferred Position Qualifications:

Education: Bachelor's Degree

Licenses/Certifications Active CA State MA certification or active national certification/registration by AMCA, AAMA, AMT, NHA, NCCT, or NAHP as a Medical Assistant.

Mission Heritage Medical Group is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, Mission Heritage Medical Group has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values. Mission Heritage Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Heritage Medical Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare

Category: Medical Assistant

Req ID: R344219