Providence Health & Services Clinical Secretary - Physical Therapy in Centralia, Washington
Providence is calling a Clinical Secretary (1.0 FTE, 40 hours per week Day Shift) to Providence Tumwater Valley Physical Therapy Clinic. Providence Tumwater Valley Physical Therapy is the largest satellite outpatient physical therapy clinic based out of Providence Centralia Hospital. Our physical therapy clinic is located in the Greater Olympia area in Western Washington and attached to the largest Athletic Fitness facility in all the South Puget Sound area.
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The Clinical Secretary of an outpatient physical therapy clinic must have good communication (verbal and written) and organization skills. This individual is responsible for obtaining accurate intake information from patients, scheduling patient treatment appointments and organizing patient files. They must interact with patients, families and staff in a manner that portrays a positive image for the clinic. They will be responsible for transcribing communication from physical therapists and from PCH physicians who happen to share the facility..
In this position you will be responsible to assure:
Provide transcription correction and typing services to the staff of the hospital therapy clinic.
Screen referrals and schedules patients appropriately.
Ask appropriate questions of referring physicians’ offices, accurately document diagnosis, and obtain all necessary information.
Schedule language interpreters for patients when needed.
Screen referrals appropriately and forward to outside therapy clinics as appropriate.
Accurately document all scheduled appointments on paper and electronically.
Initiate and maintain patient files.
Obtain necessary insurance information from new patients and refer them to financial counselor if necessary.
Work closely with referring physicians, office staff, and outside agencies to develop positive relationships and open communication.
Ensure the appropriate forms are completed by the patients.
Offer assistance in explaining and completing the intake forms.
Manage patient billing functions for therapists to maximize clinic reimbursement.
Collaborate directly with providers to ensure adequate charges and diagnostic coding of patient records.
Collaborate with Business Services on billing practices, rejected bills, and regulatory changes that may affect reimbursement.
Has knowledge of various insurance companies and understanding of benefit allotments.
Effective in initiating the authorization process for insurance companies that require it.
Verify all information with insurance companies, as needed.
Required qualifications for this position include:
- 1 year Experience working in an office setting.
Preferred qualifications for this position include:
Medical clerical experience.
Experience with ICD-9 codes, medical billing and Medicare regulations
High school diploma, GED or equivalent
Strong written and verbal communication skills
About the hospital you will serve.
Providence Centralia hospital in Centralia, Washington is a 127 bed, not-for-profit hospital providing emergency, diagnostic, cancer, birthing and surgical services. It consistently receives high scores on accreditation surveys by the Joint Commission, the Washington Department of Health and the Washington Department of Social and Health Services.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Non-Clinical)
Req ID: 301740