Job Information

St. Joseph Health / Covenant Health Registration Representative I - Admitting Registrations in Apple Valley, California

We are looking for a Registration Representative I (Southern California Ministry) for the Admitting Registrations Department at St. Mary Medical Center.

Location: Apple Valley, CA

Work Schedule: On-Call, Per Diem

Shift: 8-hour, Days

Job Summary:

Under the direction of the PAS manager (defined below by region), the Registration Representative I is responsible for assisting patients during the on-site registration and arrival processes for scheduled and unscheduled visits. This individual completes the registration for unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) prior to the time of service. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Registration Representative I greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters. This individual reports to the respective Southern California ministry PAS manager and serves one of the following ministries: Mission Hospital (Viejo and Laguna), St. Mary Medical Center, St. Jude Medical Center, or St. Joseph Orange Hospital.

Essential Functions:

  • Activate patients in the system of record upon arrival on the date of service and assist patients and customers in navigating throughout the hospital facility.

  • Verify patient insurance; read and understand responses from automated financial clearance tool and take appropriate action, including referrals to Patient Access Specialist or Financial Counselor, as appropriate.

  • Ensure that required/applicable forms and documents are presented and explained at time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.).

  • Obtain all necessary patient signatures at time of arrival.

  • Perform collections and cashiering functions when appropriate.

  • Ensure that financially cleared patients go directly to the area of service in order to receive treatment; refer patients to Financial Counseling when appropriate.

  • Obtain all information necessary to perform benefits verification for unscheduled visits.

  • Coordinate with bed placement and ensure appropriate patient type and status changes are performed in a timely manner.

  • Coordinate discharge processing with financial counseling, Case Management, and clinicians.

  • Assist patients with on-site customer service functions (e.g., billing, medical record, and collection inquiries) by coordinating with other revenue cycle functions and departments.

  • Collect, log, and store patient valuables in accordance with SJHS security policies prior to patient service.


  • Ten-key touch.

  • Ability to type 45 WPM.

  • Effective written and verbal communication skills.

  • Knowledge of computer software programs and use of basic office equipment.

  • Analytical and problem-solving skills.

  • Knowledge of state and federal regulations that govern patient privacy and collections.

  • Knowledge of medical terminology.

  • Familiarity with basic financial clearance functions.

  • Bilingual English/Spanish.

Minimum Position Requirements

Education: H.S. Diploma or GED

Experience: Experience in medical management computer applications.

Preferred Position Qualifications:


  • 1 year Health care business office experience or related field.

  • 3 years Registration experience.

St. Mary Medical Center (SMMC) is an acute care hospital with 213 beds and over 1,750 employees making it one of the region's largest employers serving communities of the High Desert. The facility was constructed in 1956 and joined the St. Joseph Health System in 1992.

This facility has the only Neonatal Care Unit in the High Desert Accredited by California Children Services and has been granted approval as a Special Hospital with the California Children's Services Community Neonatal Intensive Care Unit. St. Mary was accredited as a primary Stroke Receiving Center in 2018, the only stroke-receiving center in the High Desert.

The Services and Clinical Specialties offered at this Hospital are Diabetes Education, Emergency Services, Heart and Vascular Services, Imaging Services, Rehabilitation Services, Respiratory Services, Robotic Surgery Services, Surgical Services, Women & Children's Services and Wound Care and Hyperbaric Medicine.

Company: St. Mary Medical Center

Category: Administrative (Clinical)

Req ID: R333352