Job Information

St. Joseph Health / Covenant Health Front Office Assistant - Wound Care in Apple Valley, California

We are looking for a Front Office Assistant for the Wound Care Department at St. Mary Medical Center.

Location: Apple Valley , CA

Work Schedule: Part time - 64 Biweekly Hours

Shift: 8-hour, Days

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Job Summary:

The Front Office Assistant, under the direction of the Program Director, is responsible for day to day administrative functions of the Wound Care Center including but not limited to intake, scheduling, registration, insurance verification, data/charge entry, authorizations, medical records and other duties as assigned.

Essential Functions:

  • Coordinates daily work flow, as well as accurate and timely production of reports and invoices.

  • Initiates and maintains accurate data files including, but not limited to patient records, patient charges, correspondence and business functions.

  • Enters and maintains reports of daily charges for each business day, week and month; generates daily, weekly, monthly reports as needed by Hospital and/or Program Director.

  • Maintains Consistent and Accurate Information Flow and Documentation for Patient Records, Accounts, Finance and Reimbursement.

  • Demonstrates knowledge of third party payor system including Medicare, Medi-Cal, commercial, PPO and HMO systems and assists with financial counseling of patients.

  • Ensures staff competencies are updated as needed; ensures staff licenses are current as needed.

  • Verifies patient insurance and collaborates to monitor ongoing preauthorization requirements with immediate attention to all denials to maximize reimbursement.

  • Maintains knowledge of current medical records requirements for outpatient department and applies knowledge of policies and procedures related to medical record information, confidentiality, and release of records, abbreviations and historical data.

  • Collaborates with clinic staff to develop and maintain system for medical records to ensure completeness of all files and all aspects of patient privacy, confidentiality and informed consent.

  • Collaborates with appropriate departments, as well as wound care physician offices, to get documentation or information to facilitate diagnostic and procedural coding.

  • Generates letters to referring physicians from chart data as directed by managerial staff. Develops and maintains patient scheduling systems in collaboration with medical and clinical staff.

  • Works to ensure that patients maintain all scheduled appointments (via reminder phone calls, transportation assistance, discussing with Program Director and/or patient’s wound care physician).

  • Develops and maintains patient scheduling system in collaboration with medical and clinical staff.

  • Handles mail, correspondence, packages and clinical specimens in a timely and appropriate manner.


  • Excellent organizational skills, oral and written communication skills.

Minimum Position Requirements:

Education: Coursework/Training - Environmental orientation within 30 days of hire.

Preferred Position Qualifications:


  • Medical office or hospital clerical experience.

  • Medical accounts billing experience.

St. Mary Medical Center (SMMC) is an acute care hospital with 213 beds and over 1,750 employees making it one of the region's largest employers serving communities of the High Desert. The facility was constructed in 1956 and joined the St. Joseph Health System in 1992.

This facility has the only Neonatal Care Unit in the High Desert Accredited by California Children Services and has been granted approval as a Special Hospital with the California Children's Services Community Neonatal Intensive Care Unit. St. Mary was accredited as a primary Stroke Receiving Center in 2018, the only stroke-receiving center in the High Desert.

The Services and Clinical Specialties offered at this Hospital are Diabetes Education, Emergency Services, Heart and Vascular Services, Imaging Services, Rehabilitation Services, Respiratory Services, Robotic Surgery Services, Surgical Services, Women & Children's Services and Wound Care and Hyperbaric Medicine.

Company: St. Mary Medical Center

Category: Administrative (Clinical)

Req ID: R341349